Privacy Policy

Effective date: 1 August 2026 Symphony Art respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, create an account, place an order or contact us. Information we collect We collect information you provide to us, including your name, email address, phone number, delivery address, order details, payment reference and payment proof. When you sign in with Google, we receive the basic profile information you authorize Google to share, such as your name, verified email address, profile image and Google account identifier. We may also collect technical and marketing information from your browser, including IP address, device and browser details, pages visited, and permitted URL campaign parameters such as UTM tags. How we use your information We use your information to create and manage your account, process and deliver orders, verify payments, provide customer support, send order and delivery updates, prevent fraud, improve our website and understand the effectiveness of our marketing. We may contact you by email, WhatsApp or another method you provide about an order or support request. Orders, payments and delivery Delivery information is required to process an order. Your address, contact information, ordered items and any payment-verification details you choose to provide are retained with your order record so that we can fulfil the order, provide updates, handle returns or support requests, and comply with applicable legal and accounting obligations. Sharing information We share information only when needed to operate our business: with delivery and logistics partners, payment and communication providers, website hosting and security providers, and professional advisers where required. We may also disclose information where required by law or to protect our rights, customers or the public. We do not sell your personal information. Cookies and similar technologies We use essential cookies to keep you signed in, protect your account, maintain your cart and operate the website. We may use analytics or campaign information to understand how visitors find and use our website. You can control many cookies through your browser settings, although essential site features may not work without them. Data retention and security We keep personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, customer support, legal, tax and fraud-prevention requirements. We use reasonable technical and organisational measures to protect your information, but no online system can guarantee absolute security. Your choices and rights You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements. You can also ask us to stop non-essential marketing communications. To make a request, contact us using the details below. We may need to verify your identity before responding. Children's privacy Our website and products are not intended for children who are not permitted to enter into a purchase agreement under applicable law. We do not knowingly collect personal information from children for independent marketing purposes. Changes to this policy We may update this policy from time to time. The effective date at the top will show when it was last revised. Continued use of the website after an update means you acknowledge the revised policy. Contact us For privacy questions or requests, contact Symphony Art at contact@symphonyart.in.